Jupiter Garden

FAQ

COMMON QUESTIONS
Is it legal to grow hemp plants in South Africa?
Yes, it is legal for adults to grow hemp plants in South Africa, provided they contain less than 0.5% THC content. This aligns with current South African legislation regarding private cultivation.
Is it for beginners?
Yes, Jupiter Garden is designed with beginners in mind. Even if you've never grown a plant before, our comprehensive system combined with the Almanac app provides step-by-step guidance to ensure your success. If you purchase a complete Jupiter Garden, you will get everything you need (except for water) to grow a hemp plant.
What is the Almanac?
The Almanac is our complimentary digital companion app that provides personalized, day-by-day guidance throughout your growing journey. It helps you plan your grows and offers expert advice tailored to each seed variety we provide, ensuring optimal results at every stage of growth.
Do all the seeds work?
While seeds follow natural biological processes and occasional non-germination is normal, our premium seeds boast a remarkable 99% success rate. They're sourced from expert breeders and thoroughly tested for quality. To further ensure your success, we include a complimentary additional seed with every seed kit purchase.
What if none of my seeds germinate?
Seed germination is a skill that improves with practice. By following our detailed guidelines in the Almanac, you'll achieve optimal results with our high-quality genetics. Our seeds have a proven 99% success rate when proper germination procedures are followed. We do not offer refunds for failed seed germination.
How do I use the plant once I've harvested?
The Almanac provides comprehensive guidance on various CBD preparation methods post-harvest. You'll find detailed instructions for creating dried flower preparations, oils, tinctures, and other forms of CBD products, ensuring you can make the most of your harvest.
Can I sell my harvest?
No, the sale of cannabis flower is not permitted under South African law. Harvests are strictly for private adult use only, as specified in the South African Constitution's cannabis legislation.
What is your refund policy?
In accordance with the Consumer Protection Act, you have the right to return defective products within 6 months of purchase for repair, replacement, or refund. For unopened products, we offer a full refund within 30 days of purchase. Due to their nature, opened soil and growing media cannot be returned unless they are defective or don't match their description. If you receive any faulty or damaged products, please contact us immediately with photos of the issue. We'll assess your claim and arrange a solution that complies with the Consumer Protection Act. Transport costs for returns may apply unless the product is defective.
I need some other kind of help
Please contact us directly. Our team is ready to assist you with any questions or concerns you may have about our products or services.